Customer Service Specialist – Imerys | Bironico, Switzerland

Location: Bironico, Ticino, Switzerland (On-site)
Employment Type: Full-time, Permanent
Posted: [Current Date] | Reposted 6 days ago
Hiring Company: Imerys Graphite & Carbon

Join a Global Leader in Mineral Solutions!

Imerys, the world’s leading supplier of mineral-based specialty solutions, seeks a Customer Service Specialist for our Global Sales Department in Switzerland. Be part of a team driving innovation in graphite and carbon solutions for industries like electric vehicles, sustainable construction, and engineering materials.

Key Responsibilities:

✔ Manage end-to-end order processing and customer master data
✔ Serve as primary customer liaison for inquiries and documentation
✔ Oversee billing processes, claims management, and logistics coordination
✔ Collaborate with international teams in a multicultural environment
✔ Utilize SAP/Salesforce CRM to optimize customer service operations

Requirements:

• Bachelor’s in Business Administration or related field
• 2+ years in customer service (industrial/multinational preferred)
• SAP proficiency (SAC/HANA or Salesforce CRM a plus)
• Fluent English (Italian/German/French advantageous)
• Strong problem-solving, communication, and interpersonal skills

Why Join Imerys?

🌍 Work in a truly global company with 12,400 employees across 40 countries
💼 Competitive compensation under Switzerland’s mechanical/electrical engineering CEA
🩺 Health & wellbeing programs for work-life balance
♻ Contribute to sustainable solutions for energy transition
🏢 Modern workplace in Bironico with multicultural colleagues

Apply Now

Ready to advance your career with a world leader in mineral solutions? Submit your application through our online portal.

📍 Location: Bironico, Switzerland (On-site)
📅 Position Type: Full-time, Permanent